Delivery Information

Shipping & Return Policy

Thank you for shopping with us. We provide a premium delivery and post-purchase experience designed to match the quality of your Golden Goose sneakers. 

Shipping Policy

Shipping Methods & Rates

We offer complimentary ground shipping on all sneaker orders. Fast courier options are available at checkout for time-sensitive deliveries.

 Standard Ground: Complimentary (3–5 business days)

 Express Shipping: $25 (2–3 business days)

 Next-Day Air: $35 (1 business day, for orders placed before 12:00 PM EST) 

Delivery & Security

 Signature Required: Due to the high value of our designer sneakers, all shipments require an adult signature upon delivery.

 Shipping Restrictions: We do not ship to P.O. Boxes, APO/FPO addresses, or international freight forwarding companies.

 Tracking Your Order: A shipping confirmation email containing a tracking number and link will be sent to you as soon as your order leaves our facility. 

Return & Exchange Policy

We welcome returns and exchanges within 30 days of the original purchase or delivery date.

Return Requirements

Golden Goose sneakers are famous for their intentional, hand-distressed look. However, to qualify for a full refund or exchange, your items must strictly meet these conditions: 

 Unworn Condition: Sneakers must be completely unworn outside, unaltered, and free of any additional scuffs, dirt, or marks beyond their original factory distressing. 

 Try-On Recommendation: Please try on your sneakers strictly on a clean, heavily carpeted surface to avoid tracking dirt onto the outsoles. 

 Original Packaging: Items must be returned inside their original Golden Goose shoe box, packed securely inside a separate outer shipping box.

 Complete Components: All original packaging elements-including the signature Golden Goose fabric passport dust bag, product tags, booklet, and custom laces-must be included.

How to Process a Return

1. Complimentary Return by Mail

 Log into your online store account, view your order history, and select "Request Return."

 Print the complimentary pre-paid shipping label generated for your order.

 Pack the sneaker box securely, attach the label, and drop off the package with the designated carrier.

2. In-Store Returns

 Bring your unworn sneakers along with the original purchase receipt directly to our boutique.

 A store associate will inspect the item and immediately initiate your refund or exchange transaction.

Refunds & Processing Times

 Inspection Window: Please allow 5-7 business days from the date our warehouse receives your package to inspect the sneakers and process the return.

 Credit Issuance: Approved refunds will be applied directly to the original form of payment used during checkout.

 Shipping Fees: Standard delivery is free, but any expedited shipping charges paid at the time of purchase are strictly non-refundable.